Why RSF FAQs
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FAQs

What If I am currently under an alarm-monitoring contract?

If you have an existing monitoring agreement with another provider, you have to wait until it expires. Most providers require advanced notice before you can cancel. It is also common practice in the industry to use "automatic roll-over agreements", so watch your expiration date closely. Once you are free from your obligation, give us a call. We want an opportunity to earn your business. We recommend that you send a certified letter to your provider immediately and inform them that you want to continue your service on a month-to-month basis once the term of your agreement is completed. Sending this letter will protect you from automatic rollover agreements.

How do I change the people listed on my call list?

Just call our Central Station at 1 (800) 303-8877 with your changes. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from our Monitoring Center.

What if my system isn’t working right?

We will be happy to investigate any problems you may be having with your equipment. Just call 1 (800) 303-8877 with any service-related issues. Ask for the service department.

My alarm went off accidentally, but I put in the code to shut it off quickly. No call from the monitoring station, why not?

The system allows a brief period for you turn off your system before an alarm signal is sent to the Monitoring center. This gives you enough time to cancel the signal and prevent a false alarm.

What happens when I press the panic or fire alarm buttons on the keypad?

If you hold down the panic or fire alarm buttons on the keypad for 1 to 3 seconds, an alarm is transmitted to our Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled.

If I lose electric power, will my alarm system still work?

Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours, In the event that your battery is low, a low battery signal will be sent to the monitoring center so you can be notified.

If I have an emergency, should I call Rancho Santa Fe Security Systems first?

No. If you have an emergency, call 911 first. If you are unable to call 911, then press the panic or fire alarm button on your keypad and Rancho Santa Fe Security Systems will request emergency services.

Am I responsible for testing my systems regularly?

Yes, it is your responsibility to make sure that your system is in good working order. Rancho Santa Fe Security regularly initiates a communications performance test. It’s easy to test your system- just refer to your owner handbook or call 1(800) 303-8877 and follow the simple instructions. If you find that a part of your system is not working properly, call our Service Department to request repair service.

Why do motion sensors provide false detections?

An improperly installed motion detector device may activate falsely. Movement of objects such as balloons or curtains within the range of a motion detector may also trigger an alarm activation. The motion detector may require relocation or adjustment by an alarm technician.

Why does my keypad display "NO AC"?

Your keypad will normally display "NO AC" when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed.

Why does my alarm system take so long to notify the monitoring station?

The alarm system provides a delay period for the user. This delay period allows you to disarm the system in order to prevent an alarm activation. The delay period can range from 30 seconds to 3 minutes.

Why does my keypad display "NOT READY"?

Your keypad is informing you that the alarm system is not ready to be turned on (armed). The most common reasons for this are that a door or window may not be completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. If you correct the condition, the alarm system will be ready to arm.

Why do I need monitoring?

If your alarm were to go off while you are away, who would call the police? Our 24-hour Central Station monitoring will notify local authorities when operators receive a signal. The police will then be dispatched to your home or business.

Will the central station receive an alarm signal if the alarm is not ON?

Only for 24-hour protection devices such as heat or smoke detectors. Otherwise, the Central Station will not receive a signal. It is important to keep your alarm on, even when you are at home. It is best to have your perimeter protection on whenever possible.

Can I arm the alarm system when I am at home by myself?

Your alarm system has the ability to arm with your perimeter (doors, windows/etc.) sensors activated, while leaving the interior motion sensors deactivated. This allows you to move around within your home while the alarm system is on.

Who monitors my system?

Rancho Santa Fe Security Systems has its own 24-hour Dispatch Center located in our Encinitas Office in addition to utilizing a fully redundant 24-hour Monitoring Center located in Orange County with technologically advanced equipment and operations. This advanced combination of services provides our clients with the best balance of personalized service and state-of-the-art technology to ensure the highest quality of alarm monitoring service.

What credit cards do you accept?

We accept Visa, Master Card, American Express and Discover.

Where are my invoice and bill payer ID numbers located?

Your invoice number is located at the top right-hand corner of the invoice. Your billpayer ID number is on the return stub’s upper right-hand corner.

When paying online which account number do I use?

Please use your billpayer ID number located on the upper right-hand side of your payment return stub.

What is my CSID number?

It is your Central Station ID number.

Can I suspend my account for a remodel?

Yes, just ask for a Suspension Request Form.

Do you offer e-mail invoices?

Yes, just write your request to have emailed invoices sent to you on the back of your invoice stub under the "comments" section.

I’ve sold my home and need to cancel my service.

You must cancel IN WRITING 30 days prior to your cancellation date. Please call for more information on cancellation procedures and to request our simple cancellation request form.

How do I know if the noise is coming from my Alarm Smoke detector or my local one?

The easiest way to tell if the problem is your local smoke or alarm smoke is to look at your Keypad. If your keypad is not beeping, displaying a trouble or has a trouble light on, it is a local smoke making the noise. Replace the battery or call an electrician. If your keypad does show a problem, call Rancho Santa Fe Security Systems.

Other Reasons to Choose RSF Secuity

Get a free quote now

Call 800-303-8877 or fill out the form

Get a free quote now

Call 800-303-8877 or fill out the form